Shipping policy

Enjoy complimentary White Glove Delivery on every PALO ALTO order, with no minimum spend. Please allow an estimated 15–30 days from the date you place your order to delivery.

White Glove Delivery on every order

Your furniture is delivered with care, brought into your home, positioned in your chosen room, assembled where required, and all packaging is removed. White Glove Delivery is included at no additional charge on every order.

Delivery timeframe

Our estimated delivery timeframe is 15–30 calendar days from the date you place your order, including order processing and transit. This is an estimate, not a guaranteed arrival date. Delivery times may vary depending on your location, product availability, carrier schedules and any customs clearance required.

If you need furniture for a particular event or move-in date, please contact us before ordering so we can discuss the expected timing.

Preparing for delivery

Please check your delivery address and contact details carefully at checkout. Before ordering larger furniture, measure doorways, hallways, stairs and other access points to confirm the item can reach its intended location.

Delayed or missing deliveries

If your order has not arrived within the estimated timeframe, or you need an update, please contact PALO ALTO with your order number. We will investigate with the relevant supplier or carrier and help resolve the issue.

Nothing in this policy limits your rights or remedies under Australian Consumer Law or other applicable consumer law, including where an order is not delivered.

Damage or issues on arrival

If an item arrives damaged or incorrect, please contact us as soon as reasonably possible with your order details and photographs where practical. See our Returns and Refunds Policy for assistance and information about your consumer rights.