Frequently Asked Questions

Helpful information for choosing your furniture, planning delivery and caring for your purchase.

How much does shipping cost?

Shipping is free on every order.

How long does delivery take?

The estimated delivery time is 15–30 days. This is a guide rather than a guaranteed arrival date. See shipping & delivery for more information.

How can I ask about my order?

Contact our team with your order number and a brief description of your enquiry.

Can I return an item?

We do not accept returns, refunds or exchanges for change of mind. This does not affect your rights under Australian Consumer Law for faulty, damaged, incorrect or misdescribed products. Read returns & warranties before making a return.

What if an item arrives damaged or develops a fault?

Contact us with your order number, a description of the issue and photographs where helpful. We will assist you with the next steps. Your rights under Australian Consumer Law are not limited by this policy.

How do I care for my furniture?

Follow the instructions supplied with your piece and explore our care & maintenance guide.

Can I request material samples?

Enquire about swatches for the products you are considering. Availability, costs and delivery details are confirmed before any sample is arranged.

Do you work with designers and trade professionals?

We welcome project enquiries. Visit our Trade Programme page to find out what information to send.

Do you have a showroom?

We do not currently have a physical showroom. You can explore the collection online and contact us with product questions before ordering.